Fwd: Uploader user testing protocol and supplemental documentation ready for review

[Daphne Ogle]

This is great feedback Paul!  Language is VERY important in these  
tests.  It is so easy to unintentionally lead or confuse users with  
the language we use.  Additional comments below...

-Daphne

Begin forwarded message:

> From: Paul Zablosky <Paul.Zablosky at ubc.ca>
> Date: March 20, 2009 11:59:47 AM PDT
> To: Daphne Ogle <daphne at media.berkeley.edu>
> Cc: Fluid Work <fluid-work at fluidproject.org>
> Subject: Re: Uploader user testing protocol and supplemental  
> documentation ready	for review
>
> Hi Daphne,
>     I'm not sure if this is the kind of feedback you were looking  
> for, but here goes ...
>
> The tasks all seem straightforward, and should exercise the uploader  
> appropriately. I'm finding it really interesting to learn more about  
> how these things are done.  I did, however, stumble a bit over some  
> of the text in the instructions:
>
> Task 3 says:
> Now, please post all the images of fruit in your "Fruit" folder on  
> your desktop.
> I'm not sure if the verb "post" will be universally understood.   
> Preceding tasks use "put it on the image gallery", which is much  
> more specific and explanatory.  Also, the preposition "in" could be  
> misunderstood as meaning "into", which would be confusing.   
> Substituting "from" might make things clearer.
Thanks!  I missed this one.  I updated most tasks to use the "put it  
on..." language since post is ambiguous and/or leading.  Yep, I like  
from.
>
>
> Task 5 says:
> Now put all files from the "Misc." folder on the desktop.
> Here the preposition "on" is a bit ambiguous and could be  
> interpreted as "onto" -- again confusing.  To fix this you could use  
> a more action-specific verb than "put", or be clearer about the  
> destination for the files.
Thanks again.  Just didn't finish this sentence :).
>
>
> I think that confusion could be avoided by simply eliminating the  
> phrase "on your desktop" from the instructions.  I assume that we  
> aren't trying to evaluate the user's ability to find folders, so  
> simply indicating the source folders at the beginning of the test  
> seems a reasonable thing to do.  Regarding the destination for the  
> files, the tasks use three different referents: "image gallery  
> page", "image gallery web page", and "image gallery tool".  Is this  
> intentional?
Nope.  Making them consistent now.
>
>
> One proofreading remark: In task 4, the sentence "We need to  
> determine if we can development done..." should probably be "We need  
> to determine if we can have development done...".
>
> So: Is this kind of feedback useful, or have I just fallen into my  
> annoying habit of being obsessively picky about language?  Please  
> tell me to shut up if I'm overdoing it.
This is exactly the kind of feedback I was looking for Paul.  Thank  
you so much!

-Daphne
>
>
> Regards,
> Paul
>
> Daphne Ogle wrote:
>>
>> Hi all,
>>
>> I've finished the Uploader round 4 testing protocol.  This is in  
>> prep for the testing that Landmark college and Alison B. will be  
>> doing in the near future.  If you've got some spare time or are  
>> just curious, please check it out and send feedback.
>>
>> http://wiki.fluidproject.org/display/fluid/Uploader+User+Testing+-+Round+4+Protocol
>>
>> Thanks!
>>
>>
>> Daphne Ogle
>> Senior Interaction Designer
>> University of California, Berkeley
>> Educational Technology Services
>> daphne at media.berkeley.edu
>> cell (510)847-0308
>>
>>
>>
>> _______________________________________________________
>> fluid-work mailing list - fluid-work at fluidproject.org
>> To unsubscribe, change settings or access archives,
>> see http://fluidproject.org/mailman/listinfo/fluid-work
>

Daphne Ogle
Senior Interaction Designer
University of California, Berkeley
Educational Technology Services
daphne at media.berkeley.edu
cell (510)847-0308



-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://fluidproject.org/pipermail/fluid-work/attachments/20090323/a1d0b3c5/attachment.html>