Outstanding article on personas...

[Daphne Ogle]

http://www.cooper.com/insights/journal_of_design/articles/perfecting_your_personas_1.html

We will soon be unveiling the Fluid personas we've created based on  
our content management research.  This article is very well written  
(and concise) as a framework for what personas are and how they help  
us in design.

Enjoy!

Daphne Ogle
Senior Interaction Designer
University of California, Berkeley
Educational Technology Services
daphne at media.berkeley.edu
cell (510)847-0308